Tuesday, May 15, 2012

Section 03 - How?


Spot the barriers


There are some barriers faced by businesses even if they want to enter to an IT privileged environment. Let’s know what are them before entering into the application part.
1.      Cost of new equipments
The main reason which lots of companies hesitate to take advantages of IT is this. But the thing all the entrepreneurs know is that this is a long term investment. Plus you’ll start reducing your costs in many ways to pay for your financial costs. Having a clear understanding about your company’s environment will make your decisions more wise and smart in moving to an IT environment. Study your own business and go for the cheapest, but long lasting IT solutions.
2.      Employee Training and making awareness
This is a procedure which should be wisely managed. You can use this procedure to motivate your people if you do this wisely, but if you don’t, they’ll be unhappy about the ongoing changes. And the hardest situations are replacing IT equipments with current workers. The best thing is going for a plan and best management.  
3.      Changes of Procedures
The traditional procedures will be replaced by IT powered procedures. It may confused the workers and demotivate them if the change of the procedure not happened in a scientific procedure.

1.      Legal restrictions
In some countries, not all the facilities may be available to use for the businesses due to legal restrictions. This may be because of the countries’ security and cultural reasons.
For e.g –
·         In Sri Lanka, GPS usage were limited and monitored during the war period. In some countries, Google Maps is blocked.
·         All the websites which are delivering news, must be registered at TRCSL[1] in Sri Lanka
·         In china, Google was restricted to avoid searching harmful things to government
·          
In this scenario, ventures can go for some substitution IT solutions and request as an industry to the government for the law adjustments.


Tools available to use

Let’s discuss how to avoid the difficulties discussed in the previous chapter in pre-IT era.
·         How to overcome difficulties in designing the product
This was absolutely solved by the I.T privileges, there are varies types of software applications that can be used for modeling prototypes. For example
Jewelries                                      – JewelCAD/3D Max/Maya
Plotting and House Planning     – AutoCAD
Machinery Prototyping              - AutoCAD/3D Max/Maya

These softwares can be downloaded through internet. But the prices of these softwares are high due to the quality and powerfulness and the sole ownership of them. The selections of what to buy and what should not buy, should be based on the scale and the financial status of the venture.
However there is a good news for the all types and scales of ventures, specially for small scale businesses. Those softwares are called Open-source softwares.

What are open source softwares?
The word “Open source” is used to the softwares which are free to develop and distribute. These softwares are designed and developed by the generous people and institutions all over the world who think the IT should be free for everyone. In some
Lets see what are the replacements for the above mentioned softwares by open source softwares.
JewelCAD                - FreeCAD
3D Max/Maya         -Blender3D

·         High cost in labor
Labor cost can be reduced in many ways using Information technology. Machines took thousands of human jobs to it’s hand. So the cost of labor is now at an undercontrolable level in this IT era. There are lots of computer packages which will support your company to reduce the costs of labor.
As we described in the previous section, the cost of labor contained some negotiation skills of some special skilled people. But computer brought most of their skills to a level of useable for any kind of trained user.(But still there are many skills which cannot be imitated by a computer)
For eg.      – Stunning arts creations made easy by illustrator, CorelDraw
                  -  Music play back, compose etc can be done by SoundForge    
           
·         Received fewer feedbacks from customers
Information technology developed with the communication. So nowadays every business can get more closer to the customers and do what the customers’ really need.
When it comes to receiving customer feedbacks, IT unveiled many ways to make it success. Businesses who need to have customer feedbacks should use the most convenient and available way to their target customers. And also the companies should consider about the type of their products.
For examples –
FMCG products, consumed by all the types of customers – Introducing a Hot Line for their feedbacks since phone is the most available method for everyone. Fax is also can be used.
Technical Products like laptops/mobile phones – Most of the companies now introducing real time customer feedback systems such as chatting, Skype guiding etc. HP has a web based chatting program, which can be used by HP consumers to have a chat with technicians in HP stores.
Softwares – Most of the software developing companies use emails to receive feedbacks from their customers. And also some of them have published “customer feedback forms” on their websites to collect more sorted and meaningful feedbacks. And some of the softwares collect customer usage details in background and send them to the parent site automatically.

·         Advertising
I.T. introduced a new dimension to the creativeness. So it brought a huge leap to the advertising industry. Companies had to hire specially talented individuals for their advertising perposes at previous decades, such as creating models, paint posters, draw arts, write artistic letters etc. But now, everything changed, softwares like Photoshop, CorelDraw, Illustrater, 3D Max, Maya unleashed the so called talents to the ordinary users who had knowledge to use those softwares. This brought the cost of advertising down. Not only softwares, all the hardware equipments which are supporting for a better advertising output, were developed parallely 
·         Online marketing
·         Reduce costs


·         Cheating and frauds
The probability of cheating is taken to a “peace in mind” level by IT. It helps you to track out the frauds automatically and semi-automatically. Lets consider some of the equipments available into use of ordinary companies.

1.      Attendance Record Solutions –
The main hedaches we discussed in our previous section is attendance signing book cheats. But later on “punch cards” were introduced. But it also contained some probabilities in cheating because punch card is tranferrable. Then ventures introduced digital ID cards to be swipped by entrance but still it took some disadvantages with it. Managements had to supervise the swiping/punching machines. But the rest of the procedure made easy by there machines too. Payrolls were immediately created and calculated accurately with this systems.
Finally, the fingerprint reader came up with solving all the problems. As we know someone’s fingerprint cannot be done by another one. so supervision cost is also now reduced and nowadays fingerprint readers are working with much more databases, like employees blood groups, birthdays, health conditions, contact information etc. And also by using that “fingerprint cannot be transferred” fact, most of the companies which are supposed to work under high secured environments, use this equipment to grant access into their premises. Though the supervision cost is reduced, still the installation cost in high in this technique. Therefore, if a company is considering applying a fingerprint reader into their process, first they should work on a cost benefit analysis. 
E.g. - for a company, which has 20-30 employees, fingerprint reader is less benefiting than the cost spent.
-If a company prefers much security and the cost, this is the comparatively cheapest way to grant access only to authorized persons.

2.      Supervision solutions
Supervision is needed in many business industries, specially in companies needed a high security level. But supervision is used to eliminate frauds and cheats. And to evaluate overall business progressions, efficiencies etc.
When it comes to IT, there are many supervision methods to be used

CCT Camera systems – This system is used in many companies to monitor the premises and the persons accessing it.  The initials, CCT stands for Closed Circuit Television.
e.g –   Control the access to the premises
           Monitor the thieves in Supermarkets, Offices, Showrooms
           Check the efficiency of the workers in factories

Specially programmed utilities [2] - For the companies which have successfully applied I.T. into their processes, can use special utilities to maintain the efficiency level of the workers automatically.
Eg –   Some of the data entry companies use utilities to track “number of entries” done by the user and automatically feeds the statics to the system to calculate their daily, monthly bonuses and evaluate workers’ efficiency level.
Most of the companies, which are working with secret sensitive data, usually monitors their networks, internet connections using small utilities designed for that purpose. So those utilities instantly track if pre-set, those kind of  data is being passed via any kind of network.
Not only that, The biggest efficiency draining issue which is faced by the  companies which are using internet connections is, workers attempt to connect to the social networks (Facebook,Twitter),Video sites (YouTube),download zones (MediaFire) etc during the work hours. Now it is simple to track down and block the accessing attempts to those sites using special applications.
          



[1] The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) was established under the Sri Lanka Telecommunication (Amendment) Act – Source www.trc.gov.lk
[2] Utilities are a kind of small softwares that are used for a specific task.

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